Passport Infiniti

This was by far the worst car buying experience that I’ve ever had. I am from out of state and found a used Infiniti G35 at this dealership online.

After speaking with a salesman I was told that the car was nearly perfect and there was only one place on the car that had any scratches which was a wheel scuff. The salesman knew that I would be flying to VA to purcahse the car if we reached a deal.

I asked the salesman to throughly inspect the car for any additional scratches and to send me pictures of even the smallest scratches as I needed to know of any imperfections to make a decision before I flew to VA.

I was assured that there were no other scratches or issues with the car so I flew to VA to purcahse the car. When I arrived to pick up the car the salesman picked me up at the airport and had the car parked in an area that wasn’t very well lit. I looked over the car and did not notice any scratches other than the wheel.

I made the purchase and drove the car home. Once I got home and had the car in good light I noticed some major scratches toward the bottom of the drivers door that had been touched up. While they wern’t very noticable if the car was not in direct sunlight, they stick out like a sore thumb in sunlight.

While this was my mistake for not looking over the car more throughly, the scratches were bad enough that it was impossible for the salesman not to have noticed these scratches. He definatly lied and knowing the distance I was traveling, if he had any integerity he would have disclosed these scratches before I made the trip.

The second issue that I had with the dealership was with the business manager. There was an issue with recording the lien on the vehicle that required the business manager to get auhorization to send the title work on the vehicle directly to my lendor as opposed to sending it to me.

I purchased the car on a Friday and she assured me that she would have an answer on the following Monday and would call me. She did not call me on Monday so I began calling her on Tuesday. I had to leave her multiple messages. She finally returned my call and did not have an answer.

Over the course of the next three weeks I had to call her 12 times, some of these calls were call backs as she did not return my first call.

Once I finally received the title work on the car (3 days prior to the the deadline to to regester the car) the dealership had not signed the title transfer so I couldn’t title the car.

After calling the dealership I found out that the title clerk released the title work to the business manager without signing the title and assumed that the business manager would sign it. Apparently the business manager mailed the title work without looking at it. It seems to me that any quality dealer would have controls in place to ensure all title work that goes out is complete.

To say the least this was a horiible experience. I would suggest anyone looking for an Infiniti in the Alexandria, VA area should stay far away from this dealer.